Frequently Asked Questions / FAQ's
1. What insurances do you accept?We are currently in network with WebTPA, TriCare, United Healthcare, Medicare, Aetna, and MultiPlan. If you have out-of-network benefits with another insurance such as Blue Cross Blue Shield or United, we are happy to provide information to assist in the reimbursement of fees in accordance with your plan. Please feel free to contact our office for more information.
2. Can I pay out of pocket or self-pay?
Yes, we offer a self-pay option. Please contact our office for more information about our income-based sliding scale pricing.
3. What hours are you open?
Our hours of operation are Tuesday – Friday from 10:00am – 7:00pm We also offer evaluation appointments on Monday afternoons.
4. Do you prescribe medication?
No, we do not. Although in cases where we feel considering medication would be in the best interest of the client, we refer to a qualified psychiatrist.
5. How do I make an appointment?
Our office can be reached for scheduling during our regular business hours at (239) 599-5656.
6. What is your cancellation policy?
While we strive to provide availability that suits your needs as best we can, we understand that occasionally, cancellations are necessary. Our office considers cancellations that occur within 24 hours of the appointment time to be late cancellations. We allow one late cancellation every six months (Jan. 1st – June 30th and July 1st – Dec. 31st) without penalty. The second late cancelation during that time is billed at $50 and all subsequent late cancellations during that six months are billed at $100.
7. Will my sessions be confidential?
Yes, all of your information, as well as all things discussed in session, will be kept strictly confidential according to current HIPAA regulations. If there are any "Limits to Confidentiality," your Doctor will review those with you during your first session.
8. If I have a young child do I have to attend?
Generally speaking, after the initial appointment, parent attendance is not required unless otherwise stated by the Doctor.
9. How do I get copies of my records?
Patients can request records through our office at (239) 599-5656. Please note, any third party records requests require patient approval in writing.
10. How many sessions do I need?
All of our treatment plans are created with each individual's needs in mind so that we can effectively work toward improvements together. As a result, the number of recommended sessions varies from patient to patient.
11. Do you offer free consultations?
We offer brief phone consultations that give potential clients the ability to speak to a doctor to answer any questions one may have about our services.
12. What can I expect at my first appointment?
You will receive paperwork prior to your first appointment via email. However, we recommend arriving at least 15 minutes prior to your appointment time to ensure a smooth check -in process. The focus of the first appointment is to determine if you and your psychologist are a good fit. During the first appointment, you and your doctor will get to know each other, review any symptoms, and discuss potential goals.